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Qantas Airlines Flights Australia - qantas.com.au Qantas Airways - NEW
Qantas Airlines is of course Australia's largest airline (& 11th largest in the world). The website however, seems to lag far behind the company's status and causes a lot of confusion & complaints. Although functional enough for booking Qantas flight (& Jetstar flights), other parts of the website are pretty useless. Take for example the 'Major Disruptions' page never lists any disruptions but instead suggests you go to another section of their website to find flight information. Same deal with the Qantas Airlines 'Online Check-in' page which just tells you that basically you are on the wrong page if you wanted to check-in online. What the?
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Booking: Normally, I would fly Virgin but in April 07, I thought I would give Qantas Airlines a crack for a change. Thought I should do the Aussie thing while the Airline is still Australian. I managed to book a cheapish Qantas Airlines flight from Melbourne to Perth a few days before my departure. The night before I was due to leave, I tried to check in online but could not find my booking number as the email confirmation never came through! Doh! I thought maybe I had stuffed up the booking and I did not actually have a flight home so I called Qantas to double check (no way of finding out online without the booking number). After waiting on hold for quite some time, the phone was answered by some grumpy fella who had obviously had a bad day and perhaps needed a fling with a Virgin. After been rude to me for a while, the fella hung up on me after giving me what I hoped was a mumbled confirmation that I was in fact flying home on Qantas Airlines the following morning.
Checking in: My flight was at 8:15 so after getting up at 6am, I managed to make it to the Qantas Domestic Terminal with an easy hour to spare. Still having no booking number arrive in my email, I struggled trying to check in using the Qantas self check in booths as it kept giving me error messages and spitting out boarding passes with no boarding information on them. Meh, I lined up in the bag drop off queue anyway as I couldn't see any counters for old-school style check in. Was all ok, the old dude at the counter checked me in with only a small problem... the 8:15 to Perth was now expected to depart at 13:15 WTF!?!? Five hour delay!? I could only laugh as it seemed my luck with Qantas Airlines wasn't going too well anyway. Poo happens at Qantas. Don't worry, compensation was offered... hehe a scribbled piece of paper inviting me to breakfast at the Terminal Restaurant with $14 credit. Woohoo, Qantas valued my time at $2.80 an hour! After wandering around Melbourne Airport for about 4 hours until lunch time, I had still not found the 'Terminal Restaurant' and presumed it only existed in Qantas Flight Fairy Land.
This review of the qantas.com.au Qantas Airways was last updated on the 28-Feb-09.
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